We knew this day would arrive, but we didn’t know it was coming so soon! Here is the big, big news for mobile: Apple Pay will be rolled out to mobile websites!
No longer confined to apps, Apple Pay reduces (drastically!) the effort required to make a purchase. With a mere fingerprint on your iOS phone, the transaction is completed without the hassle of entering the 16 digits, etc., of your credit card. Moreover, your credit card details are not shared when you use Apple Pay. Instead a one-time security code is sent to the merchant, resulting in a more secure transaction.
According to <re/code>’s inside sources, Apple plans to expand its easy online payment system to mobile websites in time for this year’s holiday shopping season. Although Apple has yet to announce the rollout, the news could be made public at Apple’s WWDC software developers conference in June.
Apple Pay could be a powerful factor in boosting the relative share of online purchases occurring on mobile. In 2016, an estimated 166 million Americans will shop on their smartphone, but not necessarily complete their transaction. Although the conversion rate on phones has risen, the Q1 2015 rate of 0.96% still lags significantly behind conversions accomplished on a PC (2.94%) or tablet (2.69%). Getting consumers to make the buy on mobile phones remains a challenge.
Meeting those challenges, Apple Pay addresses two barriers frequently mentioned by consumers – lack of security and easiness of paying. For example, survey data in Australia reveals over 35% of young consumers (age 18-29) express discomfort with the security of mobile payment systems.
ComScore details the other leading customer complaints about the mobile shopping experience, which include:
- Can’t get a clear image of the product
- Product information can’t easily be viewed
- Slow load times
Fortunately, Mobile1st’s easy online mobile testing lab and cogent data analytics helps companies identify and remedy these critical issues in their mobile UX and performance. Together, Apple Pay and Mobile1st address 82% of the top obstacles to customer conversion on mobile.
Now thanks to Apple (and Mobile1st), retailers can expect an even greater boost to mobile sales during this year’s holiday retail season.
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Photo courtesy of Shinya Suzuki/Flickr